30-day return window

Request a return.

No questions asked. Pre-paid label emailed within one business day. Refund posts within 5–7 days of pickup.

How it works

  1. Fill in the form below Takes about 2 minutes. Let us know what happened.
  2. Receive your pre-paid label We email a DHL label within one business day — at zero cost to you.
  3. Drop off the parcel Pack in the original box, attach the label, and drop at any DHL point.
  4. Get your refund or exchange We inspect within 24h of arrival. Refund or new item dispatched the same day.
Non-returnable items: personalised engravings, limited-edition releases marked "Final sale", and items returned without the original case and paperwork. If you're unsure, ask us first.
Start your return

Return form

Required fields

I would like *

Returns FAQ

  • Can I return a limited-edition or "Final sale" watch?

    Limited-edition pieces and items marked "Final sale" at checkout are non-returnable. If you're unsure whether your piece qualifies, contact support before starting a return.

  • Do I have to pay for return shipping?

    Never. We send a pre-paid DHL label free of charge. Simply print, attach, and drop off at any DHL ServicePoint.

  • What if my watch arrived damaged?

    Upload a photo of the damage in the form above — select "Damaged in transit" as the reason. We prioritise damage claims and typically resolve them within 48 hours of receipt.

  • Can I exchange for a different model?

    Yes. Select "Exchange" as your preferred resolution and note the model you'd like in the additional notes field. Subject to stock availability — we'll confirm by email.

  • How is store credit applied?

    Store credit is added to your CHRON. account as CHRON Points at a rate of 1 point per euro of item value, plus a 10% bonus. Points are available for use immediately once we approve the return.