Send us a note.
We answer every message within one business day. Real humans. Often the same watchmaker who built the watch you're asking about.
Common questions
How quickly will you reply?
Every message gets a real reply within one business day — often the same watchmaker who built the piece you're asking about. Saturday messages are answered Monday morning.
How do I book an atelier tour?
Tours run Saturday mornings, six guests per slot. Use the form above and select "Atelier tour booking" as your topic, or email us directly. The current wait is approximately six weeks.
Can I send my watch in for service without emailing first?
We ask that you email service@chron.watches first so we can send a pre-paid label and register your serial number. Unregistered watches sent to the atelier may be delayed.
Do you accept press sample requests?
Yes — email press@chron.watches with your publication and deadline. We keep a small loan pool and try to turnaround sample requests within one week of editorial deadline.
More questions? Browse the full FAQ →