Track your order.
Enter the order number from your confirmation email. No account needed.
- Free shipping on all orders
- Fully insured delivery
- 30-day hassle-free returns
Your tracking information will appear here once you submit the form.
Order not found
We couldn't find an order matching those details. Please check the order number and email address, or contact support.
1Z 999 AA1 0123 4567
Your order is on the way
Estimated delivery May 27–29, 2026
- Ordered
- Confirmed
- Shipped
- Delivered
- In transit — Porto sorting facility
- Shipped — picked up by DHL Express
- Confirmed — payment authorized
Shipping FAQ
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How long does delivery take?
Standard delivery takes 3–5 business days within Europe. Express (DHL) delivers in 1–2 business days. International orders may take 7–14 business days depending on customs clearance.
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My tracking hasn't updated in 48 hours — what should I do?
Tracking may pause at customs or during carrier sorting. If there's been no movement for more than 3 business days, please contact our support team and we'll investigate with the carrier.
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Can I change my delivery address after shipping?
Once an order has shipped, address changes must go through the carrier directly. Use the tracking number above on the DHL website to request a redirect. Our team can also help — reach out to us.
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What happens if I miss the delivery?
The carrier will leave a delivery notice and attempt redelivery up to 3 times. After that the parcel is held at a local depot for 7 days. You can also arrange collection directly with the carrier.
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Will I have to pay customs duties?
Orders within the EU are shipped duty-paid. For orders outside the EU, import duties and taxes may apply based on your country's regulations. CHRON. is not responsible for customs charges.